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Analytics

Over–Deliver On Customer Expectations

Real–time Actionable Insight That Enables Timely, Informed and Effective Business Decisions

Fully integrated across all RightNow solutions, Analytics delivers full visibility across customer service, sales, marketing and feedback functions. By providing the means to gain insight across all interaction channels, RightNow Analytics captures, organizes, presents and disseminates real-time actionable knowledge with speed, ease and flexibility.

Business Challenges

Poor insight across customer touch points
Business users find reporting tools to be too complex
Real time reporting is absent or insufficient

Features

Scheduled reporting
Exception based alerts
Historical trending
Advanced charting
Customized output

Poor insight across customer touch points
Business users find reporting tools to be too complex
Real time reporting is absent or insufficient

Scheduled reporting
Exception based alerts
Historical trending
Advanced charting
Customized output

Drive better business decisions based on empirical data
Understand customers individually and across segments
Rapidly respond to shifts in customer activity
Support revenue generation through delivery of customer insight