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App Builder

App Builder is a complete suite of tools to rapidly configure, extend, and integrate customer experience apps on the RightNow CX Cloud Platform.

Delivering to continuously evolving business needs requires adaptive tools that rapidly configure, extend, and integrate customer experiences across all points of interaction.

Build, Connect And Design Anything

RightNow App Builder enables you to connect the data points using Open Standards for integration, configure rich consistent user interfaces and interactions with drag-and-drop visual editors, or customize your own apps in the database and expose them in the UI with standard web technologies such as HTML, PHP, XML, JavaScript, and CSS.

RightNow Custom Objects enables integrators and administrators to extend the apps with Custom Objects into the database schema to support unique business processes
RightNow Connect delivers an Open Standards-based architecture to rapidly and cost-effectively integrate the RightNow CX Cloud Platform into anything
RightNow Experience Design empowers business administrators and designers with visual tools to easily configure RightNow CX for unified and engaging customer experiences across all channels

Create Custom Objects in RightNow CX database schema:

Treated as First-Class-Objects in RightNow

Connect to anything with:

Desktop applications
Backend systems
Telephony devices
Cloud mashups
Websites, search engines, social network

Tailor experiences with designers for:

Self-Service/ Chat/ Mobile
Communities/ Crowd Sourcing
Agent Desktop/ Voice
Marketing Campaigns/ Customer Feedback

Data Sheet: RightNow Connect
RightNow Connect provides enterprise integrations so agents can retrieve information from other systems to optimize productivity.
Data Sheet: RightNow Contact Center Experience Designer
Whether troubleshooting an issue, handling a sensitive situation, or making the sale, RightNow Contact Center Experience Designer gives you the power to design end-to-end experiences for the multi-channel RightNow agent desktop.
Data Sheet: RightNow Social Experience Designer
With RightNow Social Experience Designer, you design the right social experience for your customers.
Data Sheet: RightNow Web Experience
Web Experience allows your customers to serve themselves, receive online agent assistance, or seamlessly transition to agent voice assisted channels based on their needs.