Case Studies

Choose from this collection of RightNow CX data sheets to get in-depth and current product information and learn how RightNow and hosted CRM can help support your customer experience strategies.

• Nucleus Research ROI Case Study 2008
  In mid 2000, the Colorado Department of Revenue (CDOR) began using RightNow to create a knowledge base that the public could use to answer questions on its own, rather than call the organization’s call center.
• ABN AMRO logo With Intent Guide, ABN AMRO reduces costs and increases customer satisfaction.
  RightNow has extensive experience in financial services, and their Natural Language Search technology is the only solution we’ve found that combines an extremely relevant search tool with the management information we need.
• RightNow helps IROBOT successfully pioneer a new market by listening and responding to its customers.
  RightNow enables us to get the most value out of every communication channel and every contact center agent.
• TD BANK BOLSTERS COMPETITIVELY DIFFERENTIATED CUSTOMER SERVICE
  RightNow promised that they would help us achieve our service goals, and they delivered. As a result, TD Bank continues to provide consistently exceptional service across all communication channels with extraordinary resource-efficiency.
• Supporting Soldiers
  Army Training Help Desk