Data Sheets

Choose from this collection of RightNow CX data sheets to get in-depth and current product information and learn how RightNow and hosted CRM can help support your customer experience strategies.

• IBM, RightNow, and Teletech Bring You Smarter Customer Service in Today’s Contact Center Environment
  IBM has teamed with RightNow and Teletech to develop a multi-channel, integrated turnkey solution to the contact center that is proven, scalable, and ready for rapid implementation.
• Latest RightNow CX Product Release Capabilities And Benefits
  Learn about our latest release of the RightNow CX solution and how your organization can utilize these new features and functionality to improve your customer experience.
• Licensing Options
  It’s time to select the Named User License that’s right for your business needs.
• RightNow’s Premium Care Account Specialist: A Trusted Advisor and Extension of Your Staff
  Add personalized, world–class support to your team.
• RightNow Analytics
  Read more about how RightNow Analytics provides actional insights across all touch points to empower you to make better and quicker decisions.
• RightNow Case Management
  RightNow’s Case Management solution allows you to capture, track, assign, and manage customer service requests from initial contact through resolution, regardless of the channel.
• RightNow Chat
  Take advantage of the real–time responsiveness of RightNow Chat to satisfy customers while also driving new revenue.
• RightNow Cloud Monitor
  RightNow Cloud Monitor lets your organization follow relevant, real–time discussions related to your products and services that are occurring in the social web.
• RightNow Cloud Services Portal
  RightNow’s Cloud Services Portal provides near real–time information relevant to the mission critical channels and interfaces being delivered via the CX solution.
• RightNow Co–Browse
  RightNow Co–Browse enables a consumer to share his or her browser, or another application, while engaging in live chat or over the phone with a contact center agent.
• RightNow Connect
  RightNow Connect provides enterprise integrations so agents can retrieve information from other systems to optimize productivity.
• RightNow Consumer Electronics And High Tech
  From pre–sales research to post–sales service, we can help you provide exceptional customer experiences every consumer interaction.
• RightNow Contact Center Experience Designer
  Whether troubleshooting an issue, handling a sensitive situation, or making the sale, RightNow Contact Center Experience Designer gives you the power to design end–to–end experiences for the multi–channel RightNow agent desktop.
• RightNow Customer Support Packages
  RightNow’s goal is to provide an exceptional customer experience for and to our clients. Learn more about our Customer Support Packages.
• RightNow CX Cloud Platform
  Learn how RightNow’s Cloud Platform helps you deliver customer experience excellence you need to rapidly adapt to evolving business needs.
• RightNow CX Connect
  The RightNow CX Commitment sets a new standard for cloud vendors, and it creates an outstanding customer experience for you.
• RightNow CX For Facebook
  RightNow CX for Facebook gives your consumers and fans multiple options for interacting with your organization.
• RightNow CX For Facebook For Government
  RightNow CX for Facebook gives citizens and other stakeholders multiple options for interacting with your organization—including self-service, crowd-service, and agent-assisted service—directly from a service tab on your Facebook page.
• RightNow CX For Facebook For Higher Education
  RightNow CX for Facebook gives your students multiple options for interacting with your institution–including self–service, crowd–service, and agent–assisted service–directly from a customer service tab on your Facebook page.
• RightNow CX For Facebook For Non–Profit
  RightNow CX for Facebook gives your donors and supporters multiple options for interacting with your organization–including self–service, crowd–service, and agent–assisted service–directly from a service tab on your Facebook page.