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Innovation Community

Let Customers Help You Innovate

RightNow Innovation Community channels the enthusiasm of your customers, so they can help you drive innovation, build your brand, and take your products and services from good to great.

Business Challenges

Competitive pressures are building, and organizations must innovate to keep up
Consumers are knowledgeable (and critical) about products and services they buy
Organizations must increase product quality while reducing R&D time and cost

Solution

RightNow Innovation Community helps you connect with your most loyal, knowledgeable customers—the ones with strong opinions and great product ideas. The application is fine tuned to fold customers into your ideation and innovation processes, so they can help you identify new business opportunities, guide your product roadmap, prioritize and refine ideas, and develop your next breakthrough product.

Capture Customer Feedback In An Online Community

RightNow Innovation Community is fine tuned to help you engage and collaborate with your customers, offering a specialized set of features.

Ideation Center invites customers to submit ideas and vote for their favorites
Concept Tester captures feedback to improve the quality of your product, packaging, ads, and more
Discussion Forums let customers share their experiences to stimulate creativity and forge lasting personal connections
Searchable multi-media resource library
Moderator-controlled escalation to an incident on your agent desktop
Powerful reputation engine to reward customer participation and expertise
Robust moderation tools to help facilitate healthy conversation
Integrated with RightNow CX
Leverages RightNow Engage for customer insights and proactive, relevant customer communication and surveys that build loyalty and drive revenue
LBuilt on RightNow CX Cloud Platform, infusing knowledge across the social experience and providing integration and extensibility

Accelerate Innovation In An Online Community

RightNow Innovation Community allows you to connect and collaborate with your customers, helping you:

Accelerate product release cycles
Reduce research and development costs
Discover profitable new ideas and business opportunities
Get customer feedback quickly and cost effectively
Improve the quality of new products and services before taking them to market
Differentiate your brand by creating a culture of collaboration and openness
Identify your most enthusiastic customers and turn them into advocates

Guide: Community Engagement Best Practices
This guide offers an overview of what builds community engagement.
Guide: Building An Online Community Best Practices
All online communities start and grow in a similar way. These tips help you launch your online community successfully.
Guide: Best Practices For Innovating In A Customer Community
Driving innovation through company-sponsored online communities requires a delicate balance of spontaneity and structure.
Video: 8 Steps To Improve Customer Experiences
This video features RightNow CEO and founder Greg Gianforte presenting RightNow’s 8 Steps to Improve Customer Experiences.
Data Sheet: RightNow Innovation Community
RightNow Innovation Community allows you to connect and collaborate with your customers, so they can help take your products from good to great.