Lets Talk

To discuss your Business Challenges and Marketing needs call today on: US: +1 408 _4147466
IN: +91 124 _4985500

Knowledge Foundation

Knowledge Foundation is intelligent authoring, collaboration and access for delivering up-to-date, consistent and relevant knowledge across all customer interactions.

Knowledge is the essence of every positive customer experience, which is at the core of business success:

Increase Customer Loyalty: Increase Customer Retention, Brand Awareness, and Top Line Sales
Scale Service Delivery: Achieve Operational Efficiency, Knowledge Consistency, and Actionable Transparency
Reduce Cost of Service: Lower Operational Costs, Delivery Costs, and Training Costs

Delivering exceptional customer experiences requires the delivery of up-to-date, contextual, and timely information that is consistent across all channels.

Get Knowledge Anywhere, Know Everything

RightNow Knowledge Foundation infuses knowledge from your entire ecosystem to drive positive, insightful, profitable interactions. RightNow's Knowledge Foundation delivers real-time, relevant knowledge across every touch point and continuously learns from each interaction.

Intelligent Authoring ensures consistent and relevant knowledge to scale your subject matter expertise and service delivery
Social Collaboration empowers comprehensive and fresh content for exceptional experiences at the lowest cost
Total Access delivers multi-channel, intelligent secure access to achieve exceptional experiences that drives customer loyalty

Real-Time, Relevant Knowledge

Connect to anything with:

Optimized – Pre-Configured Best Practices
Configurable – Multi Channel Workflows
Globally Supported - 33 Languages & Dialects
Socially Aware – Collaborative Authoring
Self-Learning – Patented AI Technology
Interactive – Rich Media Enabled
Secure – Role Base Permissions
Extensible – Search Engine Optimization
Syndicated – Knowledge Anywhere
Knowledge–Centered Support (KCS) Verification V4

Tailor experiences with designers for:

Self–Service/ Chat/ Mobile
Communities/ Crowd Sourcing
Agent Desktop/ Voice
Marketing Campaigns/ Customer Feedback

Guide: Answer Content Best Practices
Enhance customer satisfaction and increase self-service rates by publishing clear and concise Answer content.
Guide: Knowledge Base And Search Best Practices
Improve your Knowledge Base and Search capabilities using the procedures outlined in this best practices guide.
White Paper: Customer Service Meets Social Media
As big a game changer as social media is, all the basics for providing service still apply. You’ll have to adapt to not owning the channels you use for service and redefine your guidelines for engagement.
White Paper: Empowered Interactions
Learn best practices that will help you interact consistently, and in a personalized manner.
Article: Establish A Knowledge Foundation
Find out what your customers want and need so you can start building a knowledge foundation today and expand the content to match.