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Mission Critical Operations

Safety in the Cloud

Over–Deliver On Customer Expectations

RightNow’s Dynamic Agent Desktop enables your agents to deliver great contact center experiences consistently and efficiently across channels.

RightNow Mission Critical Operations boasts the most compliant Cloud solution with the strictest security standards capable of meeting the US Social Security Administration's requirements–your customers’ data is safe, your business is protected, and your interactions secure. RightNow provides multiple cloud software offerings to ensure you have the delivery and security options you need to meet your business objectives.

Meeting costly compliance standards to secure data
Maintaining mission critical systems while improving efficiency
Gaining transparency in the Cloud for scale and capacity planning
Delivering global access and reliable service delivery
Costly shelfware from maximum pool resourcing

Global Data Centers: Access from six geographically dispersed, world class data centers
Guaranteed Performance: A consistent track record for availability, with SLA backed uptime guarantees
Cloud Transparency: Fully transparent status monitoring on channels, bandwidth, and usage stats
Custom Clouds: Industry-specific cloud offerings with flexible cloud services agreement
Comprehensive Compliance: FDDC, USGCB, DIACAP, NIST, FISMA HIPPA, SAS 70 / SSAE 16 / ISAE 3402, PCI -DSS / PCI-SSC, SEC, KCS V4, 508, PAS 78, DDA, WCAG

Provide proven performance and scalability globally
Leverage a robust, secure and compliant Cloud infrastructure
Provide reliability and disaster recovery
Reduce costs and gain efficiencies of the Cloud without sacrificing transparency