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Mobile

chat Mobile Customer Service Delivered On Any Smart Device

Mobile is arguably the next customer experience frontier. Today, consumer use of the mobile web and mobile devices is ramping fast, with smartphones delivering an internet experience approaching that of a PC. How do you tie your existing customer service offerings with mobile devices and become a leader in the mobile customer service?

Business Challenges

  • Tying your mobile app strategy into existing customer service infrastructure
  • Delivering customer service over a rapidly growing number of mobile devices
  • Providing customer support over native mobile apps, mixed mode apps and the mobile web

Solution

RightNow CX, the customer experience suite, enables you to engage and support your customers no matter what mobile web-enabled device they prefer. Whether they access the web via smartphones, game consoles, tablets, or GPS systems, with RightNow, you can quickly deliver the same exceptional customer service.

Great Mobile Customer Service Is Easy To Deliver

RightNow's mobile solution extends the RightNow Web Self-Service template and knowledge foundation for use with mobile devices. It leverages the capabilities and interaction patterns of the latest generation of mobile devices, such as touch screens. The mobile template allows you to manage and offer different experiences to different browsers, and deliver the right consumer experience for each device.

  • Supports native mobile apps, mixed mode mobile apps and the mobile web
  • Provides mobile self-service, enabling customers to search for help, view answers, rate answers, and see related questions
  • Delivers a web chat interface built specifically for mobile devices
  • Helps customers find the right answers with a mobile optimized guide, using question branches to guide them to the appropriate answer or resolution
  • Allows customers to submit an email from their smartphones

Delivering Customer Service On Any Mobile Device, Anywhere

By using RightNow Web Self-Service, companies can streamline the delivery and maintenance of a customer service site delivered across numerous devices and device types.

  • Use a single application for interactive customer support to PCs, smartphones and any device that can access the mobile web
  • Maintain a single customer support site
  • Easily add support for new mobile devices
  • Track devices that are accessing customer support with rich reporting tools
  • Use a single console for adding new device experiences on your support URLs

  • best practices iconGuide: Best Practices For Going Mobile
    Learn the steps required for deploying mobile pages in RightNow CX.
  • demo iconProduct Demo: Mobile Demo
    Watch how RightNow Mobile allows you to engage and support your customers no matter what mobile web enabled device they prefer.
  • article iconArticle: Customer Service Goes Mobile
    Companies are adopting a proactive service approach, contacting customers via their mobile devices.
  • tv iconVideo: Mobile Customer Service With Texas Tech
    Texas Tech’s RightNow mobile interface helps students and prospects get support via mobile device.
  • article iconArticle: I Need To Enable Mobile CRM
    Engage and support your customers no matter what mobile web-enabled device they prefer.

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