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Natural Language Search
Delivering The Right Answer, The First Time
Natural Langage Search understands what customers are asking and delivers the right answer, the first time. This results in a better customer experience, an immediate and guaranteed reduction in costs, a significant increase in online conversion, and real-time customer insight.
Business Challenges
Increase search relevance across the entire web domain
Increase online conversion ratios and business objectives
Improve online customer satisfaction and loyalty
Improve agent productivity and knowledge efficiency
Reduce support costs and lower time to resolution
IRaise quality and consistency across all channels of interactions
Solution
Natural Language Search offers a unique best-in-class semantic search technology to deliver premium experiences across all channels of interactions. Natural Language Search is fine-tuned to your business with industry-specific linguistic dictionaries and advanced algorithms that comprehensively understand what your users are looking for and matches that to relevant content. The result is the highest level of relevancy achievable for every query, in every supported language and industry.
…“their Natural Language Search technology is the only solution we've found that combines an extremely relevant search tool with the management information we need.”
—SVP eCommerce, ABN AMRO
Natural Language Search Increases Relevancy Across Entire Website
Natural language search algorithms and semantic technology with unparalleled capability of achieving +90% relevancy
Captures users’ queries, understands intent, and matches that to high-value targeted content and interactions
Industry-specific linguistic dictionaries and linguistic services to fine-tune the search experience
Localized language packs automatically recognize the user’s local language and identifies their intent
Intent-based trend alerts and reporting deliver insights into user intent that can be leveraged to optimize interactions, improve content, and enhance experiences across your domain
Natural Language Search Matches Intent To Fulfillment
Type ahead suggestions
Spell correction
Content gap reporting
Content trend reporting
Content performance reporting
Customizable dashboard views
Role based reporting views
Email alerts
Tag clouds
Language identification
Language packs
Industry specific dictionaries
Article: RightNow Signs Definitive Agreement to Acquire Q-go and Increases Guidance for the Fourth Quarter of 2010
With Acquisition of Q-go, RightNow Adds Best-in-Class Natural Language Search Solutions; Elevates Great Experiences from the Support Page to the Home Page and Helps Consumer Organizations Increase Revenue
Article: Intent Guide
RightNow Intent Guide and natural language search create new ways for consumers to engage with brands online.
Article: RightNow Signs Definitive Agreement to Acquire Q-go and Increases Guidance for the Fourth Quarter of 2010
